1. Application

1.1. These Terms and Conditions will apply to the subscription of the services (the “Nutrition Plan”) by LenaNutrition ( “the Provider”, “We”, “Us”, “Our”) whose is registered at 505 Mansfield Point, Rodney Road, SE17 1BA London, United Kingdom, to the subscriber of the Nutrition Plan ( “You”).

1.2. The Services delivered by us are offered under the Terms and Conditions stated in this document. By subscribing to a Nutrition Plan, you recognise that you have read and agreed with the Terms and are now legally bound to them.

1.3. By subscribing to a Nutrition Plan and accepting the Terms and Conditions, you are agreeing to be over 18 and to be eligible to enter into a contract. Nutrition Plans are created for use by anyone under the age of 18.

1.4. By subscribing to a Nutrition Plan and accepting the Terms and Conditions, you confirmed not to have any health issues or medical background which could make you unable to attend the Nutrition Plan. Nutrition Plans have been designed for people in good fit without disease or medical conditions. We shall not be responsible for any consequences related to engaging in Nutrition Plan if you have any health issues.

1.5. These Terms and Conditions and the Schedule) are part of the contract between us and shall apply at the exclusion of other terms. The Terms and Conditions and the Schedule shall be applied in priority of any other documents

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2. The Nutrition Plan

2.1. The description of the Nutrition Plan is as set out in Schedule 1 attached. The Nutrition Plan has been designed for individuals only and personal purposes.

2.2. Nutrition Plans are subject to availability. We may need to update the content of the Nutrition Plan (‘Nutrition Plan Content’) and therefore it may not be accessible at all times. We shall not be responsible for issues to access the Nutrition Plan due to systems maintenance.

2.3. We shall make our best to deliver the Nutrition Plan as stated in the Schedule.

2.4. We can amend, revise or make changes to the Nutrition Plan or cancel, amend or reschedule any part if necessary, without any notice to you.

2.5. To deliver the Nutrition Plan, we may engage the services of our employees, contractors and other third-party providers if necessary.

2.6. Once the Nutrition Plan is subscribed, we will provide you with information, materials, videos, resources and other content (“Nutrition Plan Content”). By accepting the Terms and Conditions, you accept to keep all Nutrition Plan Content private and confidential and to use it exclusively for your own benefit, for individual purposes as per this Agreement. All information and Nutrition Plan Content that you will receive during your subscription are confidential, belongs solely to us and are protected by intellectual property rights.

2.7. You agreed that the information given during your subscription to the Nutrition Plan and the group coaching sessions can’t be relied upon as medical advice or information related to your personal situation, medical conditions or your own health.

2.8. The Nutrition Plan including group coaching sessions, individual coaching sessions, live sessions (“The Session”), will be scheduled by us at least 24 hours in advance. It shall be your responsibility to attend any Sessions as arranged by us.

2.9. In the event of you are unable to attend a session no alternative or replacement dates or times shall be offered.

 

3. Customer responsibilities

3.1. You must co-operate with us in all matters relating to the Nutrition Plan, provide us and our authorised employees and representatives with all information required to receive the Nutrition Plan Content and to access the group coaching sessions, individual coaching sessions;

3.2. You agreed to keep your login access to the Private Facebook group and Nutrition Plan Content, safe, secure, and private and not to share them with any third party.

3.3. You agreed to disclose to us, before engaging yourself in the programme, any health issues, or medical background. Nutrition Plans are only designed for people in a good fit, without medical conditions. We shall not be responsible for the consequences of engaging in the Nutrition Plan if you don’t disclose to us such information.

3.4. As part of the Nutrition Plan, you may be required to review your lifestyle and previous decisions or make changes in your life regarding your nutrition, mindset choices, finances, lifestyle, education, health and wellness. Such reviews, decisions and actions will be your sole responsibility only. We shall not be responsible for any consequences, or impact that such reviews, decisions and actions could lead to or for any failure to make decisions, put into action plans or strategy and lack of results.

3.5. We shall provide you with the relevant information and support to make decisions or to take action. You understand and agree that subscribing to a Nutrition Plan does not guarantee results or success.

3.6. Failure to comply with the above is a Customer default which entitles us to delay or to suspend the performance of the Nutrition Plan until you remedy the situation. In the event where you don’t fail to remedy the situation, we reserve the right to terminate your subscription to the Nutrition Plan with immediate effect on written notice to you.

3.7. You agreed to raise any concerns or issues you have regarding the Nutrition Plan or the Sessions, to us by email at lena@lenanutrition.com. We shall make efforts to address them and to try to solve them when possible.

3.8. You agree to behave in a reasonable, respectful and responsible manner at all times during Sessions, the period of your subscription and after the termination of the subscription and not to act in a manner that may cause offence, distress or alarm to us.

3.9. In the event you are deemed by us to have acted or be acting in a way that is disruptive, or which causes offence, distress or alarm, to us, we shall be entitled to exclude you from the Sessions and/or remove your access to the Nutrition Plan. Such a decision is at our absolute discretion.

3.10. You agreed not to take any action against our online services, platform access, video training, third-party tools, resources, processes, which could lead to disruption, vulnerability or erasement of our services.

3.11. By accepting these Terms and Conditions, you agreed to indemnify us and compensate us for any violation of the Terms and Conditions, of your behaviour and actions related to your involvement in the Nutrition Plan

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4. Fees and Payment

4.1. The Monthly Subscription Fees (“Monthly Subscription Fees”) for the Nutrition Plan, is set out on the Schedule.

4.2. Fees are paid in GBP, on a monthly basis, including VAT at the rate applicable at the time of the Order and any other tax applicable.

4.3. By subscription to the Nutrition Plan, you accept and acknowledge that your subscription will automatically renew every month unless you cancel or terminate your subscription.

4.4. Any payment made shall be non-refundable unless the Nutrition Plan has not been delivered by our fault.

4.5. We shall not be responsible for delay accessing the Nutrition Plan if the payment is not received. We shall grant you access only once the payment is received. 4

.6. Payment is made at the time of the subscription by credit card. The Fees is then debited on a monthly basis unless you cancel your subscription. You shall be responsible for cancelling your subscription when you need it. We shall not be responsible if you failed to cancel your subscription and be debited of the Monthly Fees.

4.7. By paying by credit or debit card, you expressly authorise us to charge your debit or credit card on a monthly basis to pay the Fee. In the event of the payment of the Monthly fees failed or is rejected by your credit or debit card provider, you will be able to access the Nutrition Plan for 7 days. If the payment is not received by then, we reserve the right to cancel your access to the Nutrition Plan without notice.

4.8. The Nutrition Plan Fee is stated in Schedule 1 and has shown on our website or other platforms unless there is an obvious error.

4.9. In the event where the price shown is high than the one stated in Schedule 1, we shall charge you the price in Schedule 1. In the event where the price shown is lower than the one stated in Schedule 1, we shall charge you the price in Schedule 1.

4.10. We reserve the right to modify the price of the Nutrition Plan at any time and how often we want. If you have already subscribed to the Nutrition Plan, it shall not modify your rights to access the Nutrition Plan.

 

5. Late Payment

5.1. You shall be responsible for the payment of the Nutrition Plan Fee on a monthly basis in full and on time, as stated in Schedule 1.

5.2. In the event of any late payment or if the full payment is not received, during a 7 days period :

5.2.1. We reserve the right to suspend access to the Nutrition Plan, any Nutrition Plan Content including the Sessions, without notice, until the payment or remaining payment is received in full.

5.2.2. We shall add a fixed charge of £50 to your balance, which you shall pay with the remaining payment.

5.2.3. We shall add to your account, interest on a daily basis, from the payment, is due until it is received in full. Interest is calculated on the outstanding Nutrition Plan Fee, at a rate of 10% over the Banks of England interest rate from that time.

5.3. In the event where the payment is 30 days or more overdue, we shall be entitled to cancel your access to the Nutrition Plan, Nutrition Plan Content and Sessions. We shall notify you by email, to inform you of this action, 24 hours before cancelling your access.

5.4. In the event where the payment is 30 days or more overdue, we shall be entitled to take legal action against you, with a collection agent or solicitor to seek the payment of the Fees, Late payment fixed fees, and late payment interests along with any additional costs occurred in taking such action.

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6. Refund Policy

6.1. No Refund Policy shall apply to the Nutrition Plan Fee or any monthly Fees received in full or not.

 

7. Termination and Cancellation

7.1. The Contract continues as long as stated in Schedule 1, starting from the date we received the first payment of the Fee.

7.2. You may terminate the Contract and cancel your subscription at any time by using one of these two processes:

7.2.1 You may terminate the Contract and cancel your subscription at any time by a written notice of termination at least 72 hours before the renewal of the monthly subscription. The notice of termination shall be sent by email to lena@lenanutrition.com.

7.2.2 You may terminate the Contract and cancel your subscription at any time by login into your member area on lenanutriton.com and cancel your subscription manually.

In accordance with the Refund Policy, it does not entitle you to a refund or compensation of any sort of the payment already received.

7.3. You shall be responsible for cancelling or terminating your subscription. We shall not be liable for any payment received if you have not notified us of your cancellation or if you have not cancelled your subscription yourself. We shall not be liable for any payment received if you have not given us at least 72 hours to process your cancellation or if your monthly subscription has been automatically renewed for another month. 

7.4. Once your subscription is cancelled, or your notice of Termination is received, you shall be entitled to pay us within 7 days, any outstanding balance, remaining instalment, as long as fixed Fee for late payment, interests on late payment and any other payment due to us.

7.5. We may terminate the Contract and your subscription at any time, for the protection, safety of our services, Clients or breach of the Terms and Conditions, by providing you notice by email. We shall not be entitled to provide you with a reason for the termination. Any refund shall be decided at our own discretion.

7.6. In the event the Contract is terminated or cancelled by any of the parties, you agreed to stay respectful, write bad reviews or take actions that could lead to disruption, vulnerability, erasement of our services or which cause us personal or business prejudices.

7.7. In the event the Contract is terminated or cancelled by any of the parties, you shall keep confidential, return to us or destroy any confidential information, resources, materials, documents or Content that you have in your possession.

7.8. Once the Contract or Subscription is terminated or cancelled by any of the parties, and the subscription is terminated, you shall lose your access to the Private Facebook Group, Sessions and Nutrition Plan Content. You shall not attend to access the Nutrition Content Content.

 

8. Privacy Policy and Data Protection

8.1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your Personal Data.

8.2. By accepting the Terms and Conditions, you understand and acknowledge that you have read and accepted our privacy policy, cookies policy. and disclaimer

8.3. In the Terms and Conditions:

8.3.1. Data Protection Laws, the law applicable to the processing of Personal Data.

8.3.2. GDPR, General Data Protection Regulation which is applicable in the United Kingdom.

8.4. We are a Data Controller of the Personal Data we process in providing the Services and Goods to you.

8.5. For us to provide Services to you, you shall be encouraged to disclose Personal Data (“Personal Data”). We shall comply with our obligations imposed by the Data Protection Laws :

8.5.1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

8.5.2. we will only Process Personal Data for the benefit of providing you with the best services;

8.5.3. we will respect your rights in relation to your Personal Data;

8.5.4. we will implement technical and organisational measures to ensure your Personal Data is secured.

8.6. For any enquiries or complaints regarding data privacy, you can contact us by e-mail at lena@lenanutrition.com.

8.7. In the Terms and Conditions, Personal Data does not include data :

8.7.1. which we were already aware of prior to you providing us with this data

8.7.2. which is accessible in the public domain

8.7.3. which is provided to us by a third party

8.7.4. which is independently collected by us

8.8. By accepting the Terms and Conditions, you acknowledge and accept that your Personal Data can be disclosed to Third-Party and Data regulation jurisdictions.

8.9. We shall retain your Personal Data, information disclosed to us in connection with your subscription to a Nutrition Plan for a period of no less than 3 years.

 

9. Intellectual Property and Confidentiality

9.1. You understand and accept that Clause 3 shall be respected whatever the reason why the Contract ends.

9.2. You acknowledge and accept that the Nutrition Plan Content, materials, resources, videos, documents, information, logo, shared by us with you, as part of your subscription, are owned or controlled by us or licensed to us, and are protected by copyright.

9.3. The Nutrition Plan subscription, the Nutrition Plan Content, Sessions, can be utilised by you for personal use only. The Nutrition Plan Content, materials, resources, videos, documents, information can’t be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, disclosed or otherwise exploited for any commercial purpose or free purpose whatsoever.

9.4. As part of the Nutrition Plan Subscription, you will have access to the Nutrition Plan Content, materials, resources, information, videos. You shall make sure your access and login details stay secured and confidential at all times. You shall take all necessary actions to protect the Confidentiality of the Nutrition Plan Content.

9.5. You shall inform us as soon as you are aware of any breach of confidentiality, unauthorised tentative access to the Nutrition Plan subscription.

9.6. In the event of any breach of your obligations stated in these Terms and Conditions, you shall be liable to compensate for any damages, reputation prejudice, business prejudice suffered by us. You acknowledge and accept that in that case, we shall reserve the right to take legal action.

9.7. In the event where you share with us comments, feedback, image, content, photos (“Client Content”), you agree to grant us the right to use it for publicity, advertisement, marketing or any other business purposes on any website, platform, or social media, email campaigns, marketing campaigns, email communication.

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10. Liability

10.1. We shall not be responsible for the interruption, failure or termination of the Nutrition Plan subscription which are due to circumstances reasonably outside of our controls and for the following situation Strike, War, Riots, Lock Outs, Fire, Floor, Acts from a Third Party Supplier of Services. In the event, we are experiencing this situation, we shall do our best to inform you of the situation. We shall not be liable for any compensation regarding any loss or damage experienced by you.

10.2. We shall do our best effort to provide services and access to the Nutrition Plan Content to provide you with the best possible experience.

10.3. We shall not be liable or guarantee that the Nutrition Plan Content will be :

10.3.1. accessible to your own devices such as laptop, computer, tablet, phone. 10.3.2. free from errors, mistakes in the Nutrition Plan Content

10.3.3. provided without interruptions or errors

10.3.4. tailored to your own personal situation

10.4. In the event where we breach or default the Terms And Conditions and it results in damage to you, we shall only be liable for the Price Paid at the date of the breach. By paying the Nutrition Plan Monthly Fee, you acknowledge that clause 11.4 is reasonable and fair and accept to proceed.

10.5. During the Terms of the Engagement, after the Termination or Cancellation of the Contract, and anytime thereafter, you shall not take actions to harm us, attend or try to attend our reputation, our business, our employees or clients. You shall not take actions which may lead to unwanted or unfavourable publicity to us.

 

11. Disclaimer

11.1. Our website and marketing communication may include testimonials and feedback from clients. These testimonials have not been verified or evaluated and should be treated as opinions from clients, following their own experience of our services or products. We shall not guarantee you the same results or that every client will have the same experience. YOUR INDIVIDUAL RESULTS MAY VARY.

11.2. The testimonials on the site, social media, communications or marketing can be offered by text, video or image. The testimonials used to promote our services, on our website, social media or via communications or marketing are sentences and words used by our clients, after correction of grammar, typing errors or summarised.

11.3. The testimonials only represent personal opinions and points of view from the clients only and shall not engage us. Testimonials are gathered on a voluntary basis only. Clients are not paid to write their testimonials.

11.4. The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or be used to treat a disease, health issues or medical conditions.

11.5. The Nutrition Plan Content cannot and does not contain personal health advice. The nutritional information is provided for general informational and educational purposes only and is not a substitute for professional advice. Before taking actions, decisions or reviews based on the Nutrition Plan Content, you shall consult seek advice from your doctor, health professionals. We do not provide any kind of health advice personalised to your own situation, health issues. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED IN THE NUTRITION PLAN CONTENT IS SOLELY AT YOUR OWN RISK. WE SHALL NOT BE LIABLE FOR ANY DAMAGE, CONSEQUENCES THAT WILL OCCUR TO YOU.

 

12. Privacy

12.1. Your privacy is critical to us. We shall comply with the GDPR (“General Data Protection Regulation) regarding the processing of your Personal Data.

12.2. By subscribing to a Nutrition Plan, you acknowledge to have read and accepted these Terms and Conditions and the Privacy Policy, Cookies Policy and Disclaimer.

12.3. In these Terms and Conditions:

12.3.1. “Data Protection Laws” means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

12.3.2. “GDPR” means the UK General Data Protection Regulation.

12.4. We are a Data Controller of the Personal Data we Process in providing the services and goods to you.

12.5. Where you supply Personal Data to us so we can provide Services and Products to you, and we process that Personal Data in the course of providing the Services or Products. All Personal Data will be processed in compliance with Data Protection Laws:

12.5.1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

12.5.2. we will only Process Personal Data for the benefit of offering the best services

12.5.3. we will respect your rights in relation to your Personal Data; and

12.5.4. we will implement technical and organisational measures to ensure your Personal Data is secure.

12.6. For any enquiries or complaints regarding data privacy, you can e-mail lena@lenanutrition.com.

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13. Governing law, jurisdiction and complaints

13.1. The Contract is governed by the law of England and Wales Courts.

13.2. In the event where a dispute arises (“Dispute”), brought by us or you, the Parties (“us” and “we”) shall first try to negotiate and find an agreement for a duration of 20 days. The negotiation shall start at the date the issue is raised by us or by you.

13.3. In the event where an agreement can’t be reached between the two Parties, Disputes shall be submitted to the jurisdiction of the courts of England and Wales only. By subscribing to a Nutrition Plan, you acknowledge you fully understand and accept the Terms and Conditions stated above, as well as Schedule 1.

 

 

Schedule 1: Nutrition Plan

This Schedule is part of the Terms and Conditions and therefore is applicable for all clients.

 

Nutrition Plan “Green Up your Diet is a Nutrition plan including the following:

• Weekly live Q&A sessions 45min for group coaching by Google Meet, Facebook Live or another online meeting facility (“The Sessions”) during the time of your subscription starting from the date of the subscription;

• Tailored assignments received by email every 10 days.

• Lifetime access to downloaded resources

• Support outside of group live sessions, on a private Facebook group.
   

Nutrition Plan Monthly Fee

The Fee for the “Green up your Diet Nutrition Plan” is £89 per month.

 

The Fee is payable in full before the booking and then on a monthly basis until cancellation or termination of the subscription. Once the subscription is purchased, the subscription will automatically renew every month until the Nutrition Plan subscription is cancelled or terminated by you. You shall give us at least 72 hours notice so we can cancel your subscription. 

 

You will get access to the Nutrition Plan 72 hours after your first subscription Fees or the full payment is received by us.

The payment of the monthly Fee is made on a monthly basis and debited on your bank account on the same date every month. Late payment will be managed as per Clause 6. Consequences will be as per the Terms and Conditions

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