1:1 Private Coaching Terms and conditions
Please read and make sure you agree with these terms and conditions before starting the Coaching Programme.
1 These Terms and Conditions will apply to the purchase of the coaching services (the “Coaching”) by LenaNutrition ( “the Provider”, “We”, “Us”, “Our”) whose is registered at 505 Mansfield Point, Rodney Road, SE17 1BA London, United Kingdom, to the purchaser of the Coaching ( “You”)
1.2 The Services delivered by us are offered under the Terms and Conditions stated in this document. By starting a Coaching, you recognise that you have read and agreed with the Terms and are now legally bound to them.
1.3 By starting a Coaching and accepting the Terms and Conditions, you are agreeing to be over 18 and to be eligible to enter into a contract. Coaching is designed for use by anyone under the age of 18.
1.4 By starting a Coaching and accepting the Terms and Conditions, you confirmed not to have any health issues or medical background that you did not mention during the Free Introductory Session and which could make you unable to be coached by us. Coaching has been designed for people in good fit without disease or medical conditions. We shall not be responsible for any consequences related to engaging in this Coaching if you have any health issues.
1.5 A first introductory session will be conducted to assess your needs. We shall be entitled to refuse to coach a client without having to give an explanation.
1.6 These Terms and Conditions and the Schedule) are part of the contract between us and shall apply at the exclusion of other terms. The Terms and Conditions and the Schedule shall be applied in priority of any other documents.
2. The Coaching
2.1 The description of the Coaching is as set out in Schedule 1 attached. The Coaching has been designed for individuals only and personal purposes.
2.2 Coaching is subject to availability. We may need to update the content of the Coaching (‘Coaching Content’) and therefore it may not be accessible at all times. We shall not be responsible for issues to access the Coaching Content due to systems maintenance.
2.3 We shall make our best to deliver the Coaching as stated in the Schedule.
2.4 We can amend, revise or make changes to the Coaching or cancel, amend or reschedule any part if necessary, without any notice to you.
2.5 To deliver the Coaching, we may engage the services of our employees, contractors and other third-party providers if necessary.
2.6 Once the Coaching has started, we will provide you with the relevant resources and other content (“Coaching Content”). By accepting the Terms and Conditions, you accept to keep all Coaching Content private and confidential and to use it exclusively for your own benefit, for individual purposes as per this Agreement. All information included in the Coaching Content are confidential, belongs solely to us and are protected by intellectual property rights.
2.6 You agreed that the information given during the Coaching and the coaching sessions, are not personalised, and can’t be relied upon as medical advice or information related to your personal situation, medical conditions or your own health.
2.7 The Coaching including coaching sessions, (“The Session”), will be scheduled by us at least 24 hours in advance. It shall be your responsibility to attend any Sessions as arranged by us.
2.8 In the event of you are unable to attend a session, you shall contact us at least 24 hours in advance to reschedule another session. If a session is not cancelled and you are unable to attend, no alternative or replacement dates or times shall be offered.
3. Customer responsibilities
3.1 You must co-operate with us in all matters relating to the Coaching, provide us and our authorised employees and representatives with all information required to benefit from the Coaching and to access the coaching sessions;
3.2 You agreed to keep your login access safe, secure, and private and not to share them with any third party.
3.3 You agreed to disclose to us, before engaging yourself in the programme, any health issues, or medical background. Coaching is only designed for people in a good fit, without medical conditions. We shall not be responsible for the consequences of engaging in the Coaching if you don’t disclose to us such information. We shall be entitled to refuse to coach you. Such a decision is at our absolute discretion.
3.4 As part of the Coaching, you may be required to review your lifestyle and previous decisions or make changes in your life regarding your nutrition, mindset choices, finances, lifestyle, education, health and wellness. Such reviews, decisions and actions will be your sole responsibility only. We shall not be responsible for any consequences, or impact that such reviews, decisions and actions could lead to or for any failure to make decisions, put into action plans or strategy and lack of results.
3.5 We shall provide you with the relevant information and support to make decisions or to take action. You understand and agree that engaging in Coaching does not guarantee results or success.
3.6 Failure to comply with the above is a Customer default which entitles us to delay or to suspend the performance of the Coaching until you remedy the situation. In the event that you don’t fail to remedy the situation, we reserve the right to terminate the Contract with immediate effect on written notice to you.
3.7 Whereas the Coaching includes individual coaching sessions, you agreed :
3.7.1 that it is your responsibility to confirm your availability for the Session and to attend these sessions. In the event you are not able to attend a Session, you agreed to notify us at least 24 hours in advance. If a session is not cancelled in this timeframe and/or you are unable to attend, no alternative or replacement dates or times shall be offered.
3.7.2 to provide us with all the relevant information we need to provide you with adequate support. Failure to do so will result in incapacity of maintaining Sessions but does not provide any right to a refund or discount of the price.
3.8 You agreed to raise any concerns or issues you have regarding the Coaching or the Sessions, to us by email at firstname.lastname@example.org. We shall make efforts to address them and to try to solve them when possible.
3.9 You agree to behave in a reasonable, respectful and responsible manner at all times during Sessions, the Coaching and after the termination of the contract and not to act in a manner that may cause offence, distress or alarm to us.
3.10 In the event you are deemed by us to have acted or be acting in a way that is disruptive, or which causes offence, distress or alarm, to us, we shall be entitled to exclude you from the Sessions and/or remove you from the Coaching. Such a decision is at our absolute discretion.
3.11 You agreed not to take any action against our online services, platform access, video training, tools, resources, processes, which could lead to disruption, vulnerability or erasement of our services.
3.12 By accepting these Terms and Conditions, you agreed to indemnify us and compensate us for any violation of the Terms and Conditions, of your behaviour and actions related to your involvement in the Coaching.
4. Fees and Payment
4.1 The fees (“Fees”) for the Coaching, is determined with you based on your past relationship with food, your expectations, the level of support needed and the duration of the coaching.
4.2 Fees are paid in GBP, including VAT at the rate applicable at the time of the Order and any other tax applicable.
4.3 Any payment made shall be non-refundable unless the Coaching has not been delivered by our fault.
4.4 We shall not be responsible for delays starting the Coaching if the payment is not received. We shall grant you access only once the payment is received.
4.5 Payment is made at the time of the purchase by credit card. By paying by credit or debit card, you expressly authorise us to charge your debit or credit card to pay the Fee. In the event of you are paying by statement and that the second or third payment failed or is rejected by your credit or debit card provider, you will be able to continue the Coaching for 7 days. If the payment is not received by then, we reserve the right to cancel your access to the Coaching.
4.6 The Coaching Fee is stated on our website or other platforms unless there is an obvious error.
4.7 We reserve the right to modify the price of the Coaching at any time and how often we want. If you have already proceeded to the Coaching Payment, it shall not modify your rights to continue the Coaching.
5. Late Payment
5.1 You shall be responsible for the payment of the Coaching Fee or the instalments of the Coaching Fee in full and on time, as stated in Schedule 1.
5.2 In the event of any late payment or if the full payment is not received, during a 7 days period :
5.2.1 We reserve the right to suspend the Coachingourse, any Coaching Content including the Sessions until the payment or remaining payment is received in full.
5.2.2 We shall add a fixed charge of £100 to your balance, which you shall pay with the remaining payment.
5.2.3 We shall add to your account, interest on a daily basis, from the payment, is due until it is received in full. Interest is calculated on the outstanding Coaching Fee, at a rate of 10% over the Banks of England interest rate from that time.
5.3 In the event where the payment is 30 days or more overdue, we shall be entitled to cancel your access to the Coaching, Coaching Content and Session. We shall notify you by email, to inform you of this action, 24 hours before cancelling your access.
5.4 In the event where the payment is 30 days or more overdue, we shall be entitled to take legal action against you, with a collection agent or solicitor to seek the payment of the Fees, Late payment fixed fees, and late payment interests along with any additional costs occurred in taking such action.
6. Refund Policy
6.1 No Refund Policy shall apply to the Coaching Fee or any instalment received in full or not.
7. Termination and Cancellation
7.1 The Contract continues as long as stated in Schedule 1, starting from the date we received the first instalment or full payment of the Fee.
7.2 You may terminate the Contract at any time by a written notice of termination sent by email to email@example.com. In accordance with the Refund Policy, it does not entitle you to a refund or compensation of any sort.
7.3 Once the notice of Termination or cancellation is received, you shall be entitled to pay us within 7 days, any outstanding balance, remaining instalment, as long as fixed Fee for late payment, interests on late payment and any other payment due to us.
7.4 We may terminate the Contract at any time, for the protection, safety of our services, Clients or breach of the Terms and Conditions, by providing you notice by email. We shall not be entitled to provide you with a reason for the termination. Any refund shall be decided at our own discretion.
7.5 In the event the Contract is terminated or cancelled by any of the parties, you agreed to stay respectful, write bad reviews or take actions that could lead to disruption, vulnerability, erasement of our services or which cause us personal or business prejudices.
7.6 In the event the Contract is terminated or cancelled by any of the parties, you shall return to us or destroy any confidential information, resources, materials, documents or Content that you have in your possession. You shall not attend to access the Coaching Content.
8.1 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your Personal Data.
8.3 In the Terms and Conditions:
8.3.1 Data Protection Laws, the law applicable to the processing of Personal Data.
8.3.2 GDPR, General Data Protection Regulation which is applicable in the United Kingdom.
8.4 We are a Data Controller of the Personal Data we process in providing the Services and Goods to you.
8.5 For us to provide Services to you, you shall be encouraged to disclose Personal Data (“Personal Data”). We shall comply with our obligations imposed by the Data Protection Laws :
8.5.1 before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
8.5.2 we will only Process Personal Data for the benefit of providing you with the best services;
8.5.3 we will respect your rights in relation to your Personal Data;
8.5.4 we will implement technical and organisational measures to ensure your Personal Data is secured.
8.6 For any enquiries or complaints regarding data privacy, you can contact us by e-mail at firstname.lastname@example.org.
8.7 In the Terms and Conditions, Personal Data does not include data :
8.7.1 which we were already aware of prior to you providing us with this data
8.7.2 which is accessible in the public domain
8.7.3 which is provided to us by a third party
8.7.4 which is independently collected by us
8.8 By accepting the Terms and Conditions, you acknowledge and accept that your Personal Data can be disclosed to Third-Party and Data regulation jurisdictions.
8.9 We shall retain your Personal Data, information disclosed to us in connection with your purchase of the Coaching for a period of no less than 3 years.
9. Intellectual Property and Confidentiality
9.1 You understand and accept that Clause 3 shall be respected whatever the reason why the Contract ends.
9.2 You acknowledge and accept that the Coaching Content, materials, resources, videos, documents, information, logo, shared by us with you, as part of the Coaching, are owned or controlled by us or licensed to us, and are protected by copyright.
9.3 The Coaching, the Content can be utilised by you for personal use only. The Coaching Content, materials, resources, videos, documents, information can’t be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, disclose or otherwise exploited for any commercial purpose or free purpose whatsoever.
9.4 As part of the Coaching, you will have access to the Coaching Content, materials, resources, information, videos. You shall make sure your access and login details stay secured and confidential at all times. You shall take all necessary actions to protect the Confidentiality of the Coaching Content.
9.5 You shall inform us as soon as you are aware of any breach of confidentiality, unauthorised tentative of access to the Coaching Content.
9.6 In the event of any breach of your obligations stated in these Terms and Conditions, you shall be liable to compensate for any damages, reputation prejudice, business prejudice suffered by us. You acknowledge and accept that in that case, we shall reserve the right to take legal action.
9.7 In the event where you share with us comments, feedback, image, content, photos (“Client Content”), you agree to grant us the right to use it for publicity, advertisement, marketing or any other business purposes on any website, platform, or social media, email campaigns, marketing campaigns, email communication.
10.1 We shall not be responsible for the interruption, failure or termination of the Coaching which are due to circumstances reasonably outside of our controls and for the following situation Strike, War, Riots, Lock Outs, Fire, Floor, Acts from a Third Party Supplier of Services. In the event, we are experiencing this situation, we shall do our best to inform you of the situation. We shall not be liable for any compensation regarding any loss or damage experienced by you.
10.2 We shall do our best effort to provide good and services and access to the Coaching Content to provide you with the best possible experience.
10.3 We shall not be liable or guarantee that the Coaching will be :
10.3.1. accessible to your own devices such as laptop, computer, tablet, phone.
10.3.2 free from errors, mistakes in the Coaching Content
10.3.3 provided without interruptions or errors
10.3.4 tailored to your own personal situation
10.4 In the event where we breach or default the Terms And Conditions and it results in damage to you, we shall only be liable for the Price Paid at the date of the breach. By paying the Coaching Fee, you acknowledge that clause 11.4 is reasonable and fair and accept to proceed.
10.5 During the Terms of the Engagement, after the Termination or Cancellation of the Contract, and anytime thereafter, you shall not take actions to harm us, attend or try to attend our reputation, our business, our employees or clients. You shall not take actions which may lead to unwanted or unfavourable publicity to us.
11.1 Our website and marketing communication may include testimonials and feedback from clients. These testimonials have not been verified or evaluated and should be treated as opinions from clients, following their own experience of our services or products. We shall not guarantee you the same results or that every client will have the same experience. YOUR INDIVIDUAL RESULTS MAY VARY.
11.2 The testimonials on the site, social media, communications or marketing can be offered by text, video or image. The testimonials used to promote our services, on our website, social media or via communications or marketing are sentences and words used by our clients, after correction of grammar, typing errors or summarised.
11.3 The testimonials only represent personal opinions and points of view from the clients only and shall not engage us. Testimonials are gathered on a voluntary basis only. Clients are not paid to write their testimonials.
11.4 The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or be used to treat a disease, health issues or medical conditions.
11.5 The Coaching Content cannot and does not contain personal health advice. The nutritional information is provided for general informational and educational purposes only and is not a substitute for professional advice. Before taking actions, decisions or reviews based on the Coaching Content, you shall consult seek advice from your doctor, health professionals. We do not provide any kind of health advice personalised to your own situation, health issues. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED IN THE COACHING CONTENT IS SOLELY AT YOUR OWN RISK. WE SHALL NOT BE LIABLE FOR ANY DAMAGE, CONSEQUENCES THAT WILL OCCUR TO YOU.
12.1 Your privacy is critical to us. We shall comply with the GDPR (“General Data Protection Regulation) regarding the processing of your Personal Data.
12.3 In these Terms and Conditions:
12.3.1 “Data Protection Laws” means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
12.3.2 “GDPR” means the UK General Data Protection Regulation.
12.4 We are a Data Controller of the Personal Data we Process in providing the services and goods to you.
12.5 Where you supply Personal Data to us so we can provide Services and Products to you, and we process that Personal Data in the course of providing the Services or Products. All Personal Data will be processed in compliance with Data Protection Laws:
12.5.1 before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
12.5.2 we will only Process Personal Data for the benefit of offering the best services
12.5.3 we will respect your rights in relation to your Personal Data; and
12.5.4 we will implement technical and organisational measures to ensure your Personal Data is secure.
12.6 For any enquiries or complaints regarding data privacy, you can e-mail email@example.com.
13. Governing law, jurisdiction and complaints
13.1 The Contract is governed by the law of England and Wales Courts.
In the event where a dispute arises (“Dispute”), brought by us or you, the Parties (“us” and “we”) shall first try to negotiate and find an agreement for a duration of 20 days. The negotiation shall start at the date the issue is raised by us or by you.
13.2 In the event where an agreement can’t be reached between the two Parties, Disputes shall be submitted to the jurisdiction of the courts of England and Wales only.
13.3 By purchasing the Coaching, you acknowledge you fully understand and accept the Terms and Conditions stated above, as well as Schedule 1.
Schedule 1: 1:1 Private Coaching
This Schedule is part of the Terms and Conditions and therefore is applicable for all clients.
1:1 Private Coaching is an individual coaching programme including the following:
1:1 Coaching sessions lasting for a maximum of 45 minutes delivered by Google Meet or another online meeting facility (“The Sessions”) over the duration of your coaching.
Lifetime access to downloaded resources
Support outside coaching sessions during weekdays. Support is made with email, WhatsApp or text. We shall do our best to reply to you as soon as we can.
The Fee for the 1:1 Private Coaching is defined as per the number of sessions needed.
The Fee is payable in full before the booking or in 3 equal instalments.
You will be able to start your Coaching 48 hours after the first instalment or the full payment is received by us.
Payment of the instalments is the following:
Second Payment - payable 30 days after the first instalment
Final Payment - payable 60 days after the first instalment
Late payment will be managed as per Clause 6. Consequences will be as per the Terms and Conditions.